Refund policy
Return & Exchange Policy
Thank you for choosing Hong Kong Demai Intelligent Technology Co., Limited (hereinafter referred to as "we", "us" or "our") to purchase products. After purchasing a product, we want you to be satisfied. However, under the EU Consumer Rights Directive, you have the right to return or exchange goods under certain conditions. Please read the following policy carefully.
1. Conditions of Return and Exchange
If you find a quality problem after purchase, you can request a return within 14 days, but you must make sure that the product has not been used.
2. Return and Exchange Process
Please contact our customer service team with a return or exchange request. We will confirm the status of your download and process returns if eligible.
3. Refunds
For products that are eligible for return, refunds will be processed within 14 business days.
Refunds will be made to the same payment method you used to make the purchase.
4. After-sales support
If there is a quality problem with the product you purchased, you can contact customer service to apply for a replacement.
5. Contact us
If you have any questions, please feel free to contact us at:
Email: [email protected]